Refund policy
Effective Date: [DD/MM/YYYY]
At WOWMYGIFT, customer satisfaction is our priority. As a hyperlocal gifting platform, the following policy applies to all orders.
1. Order Cancellation
● Orders can only be cancelled before they are confirmed by the vendor or dispatched for delivery.
● Cancellation may not be possible once an order is confirmed or out for delivery.
2. Returns
Due to the nature of gifting products, returns are generally not accepted unless an item meets one of the following criteria:
● The wrong product was delivered.
● A damaged or defective product was received.
● An incomplete order was received.
● Return requests from booking customer must be raised within 48 hours of delivery, supported by photographs or videos.
● Items must be unused, in their original condition, and in original packaging.
● A receipt or order confirmation is required for all requests.
3. Refunds
Refunds are processed under the following conditions:
● The order cannot be fulfilled.
● A damaged or incorrect product is verified.
● The order is cancelled by WOWMYGIFT or the vendor.
● Approved refunds are credited to the original payment method within 5–7 business days.
● Original shipping fees are non-refundable.
4. Non-Refundable Items
Returns and refunds are not accepted for:
● Personalized or customized gifts.
● Perishable products such as flowers, cakes, or chocolates once delivered.
● Gift cards or items sold on final sale.
● Orders with incorrect delivery details provided by the customer.
● Delivery delays caused by recipient unavailability or unforeseen circumstances.
5. Product Damage After Delivery
● Once the product has been successfully delivered to the customer, WOWMYGIFT shall not be responsible for any accidental damage, misuse, mishandling, or loss of the product.
● Any damage caused directly or indirectly by the customer after delivery, including improper handling, storage, usage, or negligence, shall be the sole responsibility of the customer.
● WOWMYGIFT shall not be liable for replacement, refund, or compensation for damages occurring after the product has been delivered and accepted by the customer, except where required under applicable law.
6. The Returns Process
● Initiation: Contact support at support@wowmygift.com to initiate a request.
● Authorization: Upon review, you will receive return authorization and shipping instructions.
● Shipping: You are responsible for return shipping costs unless the item is defective. The use of a trackable service is recommended.
7. Contact Us
For assistance, please reach out to:
● Company: WOWMYGIFT
● Email: support@wowmygift.com
● Website: www.wowmygift.com
Cancellation Policy
At WOWMYGIFT, we strive to provide a smooth and timely gifting experience. Orders are processed quickly to ensure fast delivery; therefore, cancellation requests are subject to the following terms.
Order Cancellation
● Customers can request cancellation before the order is processed or dispatched.
● Once the order is confirmed, packed, customized, or handed over for delivery, cancellation may not be possible.
● Customized, personalized, or made-to-order gifts cannot be cancelled once processing has started.
Cancellation by WOWMYGIFT
WOWMYGIFT reserves the right to cancel an order due to:
● Product unavailability
● Incorrect pricing or product information
● Delivery location limitations
● Technical or operational issues
In such cases, the customer will receive a full refund of the order amount.
Refund for Cancelled Orders
● Approved refunds will be processed to the original payment method.
● Refund processing time may vary depending on the payment gateway and customer's bank.
● Delivery charges, platform fees, or other applicable charges may not be refundable where services have already been initiated.
Vendor & Delivery Partner Cancellations
WOWMYGIFT works with local vendors and independent delivery partners. In case of cancellation caused by vendor or delivery partner issues, WOWMYGIFT will make reasonable efforts to provide a suitable replacement, reschedule delivery, or process a refund as applicable.
Contact Us
For assistance, please reach out to:
● Company: WOWMYGIFT
● Email: support@wowmygift.com
● Website: www.wowmygift.com
Vendor Policy – WOWMYGIFT
1. Introduction
WOWMYGIFT is a technology-enabled gifting platform that connects customers with local vendors offering gifts, personalized products, experiences, and related services. This Vendor Policy defines the terms and guidelines for vendors partnering with WOWMYGIFT.
2. Vendor Registration & Verification
● Vendors must provide accurate business details, product information, pricing, images, and required documents during registration.
● WOWMYGIFT reserves the right to verify vendor details and approve or reject listings based on quality, relevance, and platform standards.
● Vendors are responsible for keeping their business information updated.
3. Product Listing & Quality Standards
● Vendors must ensure that all product descriptions, images, prices, availability, and specifications are accurate.
● Products supplied must match the quality, quantity, and description displayed on the WOWMYGIFT platform.
● Vendors must maintain proper packaging and presentation standards suitable for gifting.
● WOWMYGIFT reserves the right to remove or suspend products that do not meet customer expectations.
4. Order Processing & Fulfilment
● Vendors shall supply and maintain adequate inventory of listed products at the designated WOWMYGIFT Dark Store.
● Upon receipt of a confirmed order, WOWMYGIFT will process the order and arrange packing and delivery within the committed timeline.
● Vendors shall ensure that all products handed over to the WOWMYGIFT Dark Store are in good condition, properly packaged, and match the approved product specifications.
● If a vendor wishes to delist any product, they may request the return of the remaining inventory. WOWMYGIFT will return such products, and the applicable delivery or logistics charges for returning the inventory shall be borne by the vendor.
● Once products are accepted and acknowledged at the WOWMYGIFT Dark Store, WOWMYGIFT shall be responsible for their safe storage and handling.
● In the event of loss, theft, or physical damage to products while they are in the custody of the WOWMYGIFT Dark Store (excluding damage caused by inherent product defects, inadequate packaging by the vendor, or force majeure events), WOWMYGIFT shall compensate the vendor by paying the agreed product cost or replacement value, as mutually agreed at the time of product listing.
● Vendors shall promptly update WOWMYGIFT regarding any product discontinuation, expiry, recalls, or changes in product information to ensure accurate inventory management.
● Once products are successfully delivered to customers, any damage, misuse, mishandling, or loss caused by the customer shall not be the responsibility of WOWMYGIFT.
5. Pricing & Offers
● Vendors must provide accurate product pricing and update any changes promptly.
● Vendors should honour discounts, offers, and promotions agreed upon with WOWMYGIFT.
● Vendors shall not directly divert customers or promote off-platform transactions using WOWMYGIFT customer information.
6. Payments & Settlement
● Vendor payments will be processed as per the agreed settlement cycle and commercial terms.
● Applicable platform fees, commissions, delivery charges, refunds, or other agreed deductions may be adjusted before settlement.
● Vendors are responsible for all applicable taxes, licences, and statutory compliances related to their business.
7. Customer Experience & Support
● Vendors must maintain professional service standards and ensure customer satisfaction.
● Any customer complaints related to product quality, packaging, or fulfilment may be reviewed by WOWMYGIFT.
● Vendors agree to cooperate in resolving customer issues promptly.
8. Returns, Refunds & Replacements
● Vendors must support replacement, refund, or resolution requests arising due to defective products, incorrect items, or service-related issues.
● Final decisions regarding customer refunds or replacements will be based on WOWMYGIFT's customer service policies and applicable circumstances.
9. Vendor Conduct & Restrictions
Vendors shall not:
● Upload misleading product information.
● Supply counterfeit, illegal, or unsafe products.
● Misuse customer data received through WOWMYGIFT.
● Engage in activities that harm the reputation of WOWMYGIFT.
10. Platform Rights
WOWMYGIFT reserves the right to:
● Modify, suspend, or remove vendor listings.
● Change platform policies, fees, or operational guidelines with prior communication.
● Suspend or terminate vendor accounts for policy violations.
11. Limitation of Liability
WOWMYGIFT acts as a technology platform connecting customers and vendors. Vendors are solely responsible for the quality, legality, safety, and fulfilment of their products and services. WOWMYGIFT shall not be liable for losses, damages, delays, or disputes arising from vendor products, services, or business operations, except where required under applicable law.
12. Acceptance
By registering as a vendor on WOWMYGIFT, the vendor agrees to comply with this Vendor Policy and all applicable terms and conditions of the platform.
Contact Us
For assistance, please reach out to:
● Company: WOWMYGIFT
● Email: support@wowmygift.com
● Website: www.wowmygift.com
